When you need to cancel your Avianca flight in unexpected circumstances, it is important to know the correct procedures and expect about refunds. The process largely depends on your rent type and when you start cancellation.

Changing or canceling travel plans can be stressful, but understanding the Avianca Airlines cancellation policy can help you navigate the process with clarity. Whether you need to accommodate your journey program or request a refund requests, Avianca has specific guidelines. For direct support with your booking, you can always reach a travel specialist at +1-877–346–1085.

What are important guidelines for Avianca cancellation policy?

The core of the Avianca Airlines cancellation policy revolves around your ticket's fare conditions:

• 24-hour rule: You can cancel an avian flying flight for a complete corresponds without the Cancellation Fee if you do this within 24 hours of purchase, provided that the flight has been booked at least 7 days (168 hours) from its prescribed departure.
• Rent Type: Avianca provides various fare types (basic, light, classic, flex, business). Basic, light and classic fares are usually non-worthy. Flex and business fares offer more flexibility and are often returnable, although a cancellation fee may still apply.
• Changes launched by the airline: If Avianca cancels your flight or makes a significant schedule change (eg, 2+ hours delay), then you are entitled to full refunds or rebooks on an alternative flight at an alternative flight without any extra cost.

Related Blog: Does LATAM have a 24-hour Cancellation Policy?

What is Avianca cancellation policy? 

Beyond the 24-hour window, the Avianca cancelled policy states that for non-worthy qualified tickets, you will not usually receive cash for fare. However, you may be eligible for some unused government taxes and refund of fees. For returnable fare, an avian cancellation fee will usually be deducted from a corresponding amount. It is important to check the specific situations of your purchased rent.

Can I use the phone to cancel Avianca airline ticket?

Yes, you can cancel your Avianca airline ticket on the phone. This is often a good choice for complex situations, if you face issues with online cancellation, or if you like to speak directly with the customer service representative. Your booking reference and personal details are ready when you call.

Avianca Policy for refunds:

Avianca's refund policy changes. For eligible refunds (eg, within the 24-hour rule, the airline- initiated cancellation, or refundable fare), the correspondence is processed back to the original form of payment. For purchasing credit cards, refunds usually appear within 7–20 commercial days, although some banking processes can extend it to 30 calendar days. If your ticket is non-worthy, then you can only get refund of applied taxes and fees.

What are the ways to cancel my Avianca Airlines ticket?

You have multiple convenient ways to cancel Avianca flights:

• Online: Go to Avianca's official website (Avianca.com), "Manage booking" or "My Travels", enter your reservation details, and follow the signals to cancel.
• Mobile App: Use the Avianca mobile application, which often reflects the "managed booking" functionality of the website.
• Phone: Call Avianca Customer Service.
• Travel Agency: If you have booked through a travel agency, you have to contact them directly to the cancellation and processing any possible correspondence.

What can I do to know the status of my refundable flight?

To know the status of your refundable flight or a pending refund request, you can:

• Online refund status check: There is a dedicated "refund" section in the Avianca website where you can check the situation by entering your reservation code or refund request number.
• Contact customer service: If the online tool does not provide you the required information, or for more detailed inquiries, contact the customer service of Avianca via the phone.